You’ve probably heard of the saying that goes something like “Act small but think big”.
In a nutshell, it reminds us that we should aspire to, and even keep a mindset that will help us “play in the big league”, yet never forget to remain humble and keep our feet on the ground.
If you really think about it, this is how you, Mr. Small and Medium Business owner, should do business. While it’s okay to play in the global arena, you should never forget about customer service. And one of the best ways to dish out stellar customer service is to act like a small shopkeeper who deals personally with every client.
While it’s virtually impossible to answer every phone call yourself, you can have a customer call center team to give that “personal touch” every time they deal with a customer. From getting the client’s name, to exuding a warm and friendly demeanor—everything counts if you have an inbound call center team working on your side. You have a team of agents attending to customer needs every step of the way—even after the transaction has been completed.
There’s nothing wrong with acting small, especially if it means giving personalized customer service. Who knows? It may even be your ticket to the big league.