The Future of the Call Center Industry
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  • 5 Ways A Call Center Can Make Or Break Your Business call center for business

    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more com

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  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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The Future – Outsourced customer services, technical support and helpdesks for Small Businesses

Future Magellan Solutions Outsourcing Inc

Based on research conducted by the U.S. Small Business Administration (SBA), an independent federal government agency devoted to managing small businesses, small firms represent 99.7% of all employer firms, employ half of all private sector employees, and pay more than 45% of total U.S. private payroll.

In turn, small call centers and answering service bureaus control more than 70% of the total number of call center seats in the US. Compared with much larger call center operations, this part of the industry is mainly untapped in the offshore call center world mainly because of the problems they face outsourcing their operations offshore. Unlike large multinational companies with worldwide expertise and years of experience outsourcing their outbound and inbound call center, helpdesk, technical support and customer services, SMEs do not have the same experience and presence in offshore locations. This makes it more difficult for them to offshore their business. This is where Magellan plays an important role.

We are a company focused primarily on Small to Medium sized businesses in the contact center industry. Magellan is a company that can effectively service the concerns of SMEs which may have minimal structure and are highly dynamic. This is where the future of the call center industry and for Magellan Solutions.

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