The Future of the Call Center Industry
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  • Benefits Of Booking A Flight Through A Call Center airport reservation

    A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hi

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  • What Impact Does Outsourcing Have On Your In-House Employees? outsourcing_services

    If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires.Here’s what outsourcing service

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  • Questions You Should Ask Before Outsourcing Your Services outsourcing services

    Outsourcing is no longer optional. It has become a necessity in an increasingly competitive business landscape. Doing so can give you an edge over your larger and more established competitors. US companies hired over 14 million offshore employees in 2013 alone - testament to outsourcing’s role in g

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  • Reasons To Choose Philippine Call Center Services Optimized-philippines call center services

    It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are s

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The Future – Outsourced customer services, technical support and helpdesks for Small Businesses

Future Magellan Solutions Outsourcing Inc

Based on research conducted by the U.S. Small Business Administration (SBA), an independent federal government agency devoted to managing small businesses, small firms represent 99.7% of all employer firms, employ half of all private sector employees, and pay more than 45% of total U.S. private payroll.

In turn, small call centers and answering service bureaus control more than 70% of the total number of call center seats in the US. Compared with much larger call center operations, this part of the industry is mainly untapped in the offshore call center world mainly because of the problems they face outsourcing their operations offshore. Unlike large multinational companies with worldwide expertise and years of experience outsourcing their outbound and inbound call center, helpdesk, technical support and customer services, SMEs do not have the same experience and presence in offshore locations. This makes it more difficult for them to offshore their business. This is where Magellan plays an important role.

We are a company focused primarily on Small to Medium sized businesses in the contact center industry. Magellan is a company that can effectively service the concerns of SMEs which may have minimal structure and are highly dynamic. This is where the future of the call center industry and for Magellan Solutions.

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