The Future of the Call Center Industry
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  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your

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  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

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  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

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  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

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The Future – Outsourced customer services, technical support and helpdesks for Small Businesses

Future Magellan Solutions Outsourcing Inc

Based on research conducted by the U.S. Small Business Administration (SBA), an independent federal government agency devoted to managing small businesses, small firms represent 99.7% of all employer firms, employ half of all private sector employees, and pay more than 45% of total U.S. private payroll.

In turn, small call centers and answering service bureaus control more than 70% of the total number of call center seats in the US. Compared with much larger call center operations, this part of the industry is mainly untapped in the offshore call center world mainly because of the problems they face outsourcing their operations offshore. Unlike large multinational companies with worldwide expertise and years of experience outsourcing their outbound and inbound call center, helpdesk, technical support and customer services, SMEs do not have the same experience and presence in offshore locations. This makes it more difficult for them to offshore their business. This is where Magellan plays an important role.

We are a company focused primarily on Small to Medium sized businesses in the contact center industry. Magellan is a company that can effectively service the concerns of SMEs which may have minimal structure and are highly dynamic. This is where the future of the call center industry and for Magellan Solutions.

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