An Outlook of the Call Center Industry
  • Latest Blog Updates
  • Benefits Of Booking A Flight Through A Call Center airport reservation

    A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hi

    Read More
  • What Impact Does Outsourcing Have On Your In-House Employees? outsourcing_services

    If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires.Here’s what outsourcing service

    Read More
  • Questions You Should Ask Before Outsourcing Your Services outsourcing services

    Outsourcing is no longer optional. It has become a necessity in an increasingly competitive business landscape. Doing so can give you an edge over your larger and more established competitors. US companies hired over 14 million offshore employees in 2013 alone - testament to outsourcing’s role in g

    Read More
  • Reasons To Choose Philippine Call Center Services Optimized-philippines call center services

    It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are s

    Read More

An Outlook of the Call Center Industry

Call Center Outlook

•  The near- and medium-term outlooks for the development in the Philippines of the offshore BPO solutions industry in general, and for the offshore contact center industry in particular, are strong.

•  The offshore contact center industry is one of the fastest growing industries in the Philippines today. Based on sectoral projections, the call center industry is expected to create 124,000 jobs in 2014-2016 or a total of 372,000 jobs over the next 3 years.

•  For the provision of offshore solutions for non-core, English-language business processes that depend substantially on the human element, the Philippines offers significant quality and value.

Table below is an outlook of the call center industry, summarizing new foreign and domestic contact center outsourcing investments in the Philippines.

New foreign and domestic contact center outsourcing investments in the Philippines

Company

Location

Workstations

Employees

Investment

(US$ millions)

Convergys Corp.

Enterprise Center

Makati

840

1,875

10.06

E-Performax Contact Center Corp.

 

N/A

210 8

N/A

9.25

Epixtar Corp.

 

Eastwood Corporate Center

Quezon City

1,500

3 , 000

N/A

RMH Teleservices Asia Pacific, Inc.

 

Eastwood City Cyberpark

Quezon City

500

768

9.22

Vision-X (Phils.) Inc.

 

RCBC Plaza

Makati

2,000 9

700 10

826

6.80 11

2.80

 

Totals

5,750

6,469

38.13

Sources: Philippine BoI; Philippine Department of Trade and Industry.

 

8Plans call for expansion to 1,000 workstations within 11 months.

9 Projected figure for 2004.

10 Actual figure for 2003.

11 Projected figure for 2004.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics