An Outlook of the Call Center Industry
  • Latest Blog Updates
  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your

    Read More
  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

    Read More
  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

    Read More
  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

    Read More

An Outlook of the Call Center Industry

Call Center Outlook

•  The near- and medium-term outlooks for the development in the Philippines of the offshore BPO solutions industry in general, and for the offshore contact center industry in particular, are strong.

•  The offshore contact center industry is one of the fastest growing industries in the Philippines today. Based on sectoral projections, the call center industry is expected to create 124,000 jobs in 2014-2016 or a total of 372,000 jobs over the next 3 years.

•  For the provision of offshore solutions for non-core, English-language business processes that depend substantially on the human element, the Philippines offers significant quality and value.

Table below is an outlook of the call center industry, summarizing new foreign and domestic contact center outsourcing investments in the Philippines.

New foreign and domestic contact center outsourcing investments in the Philippines

Company

Location

Workstations

Employees

Investment

(US$ millions)

Convergys Corp.

Enterprise Center

Makati

840

1,875

10.06

E-Performax Contact Center Corp.

 

N/A

210 8

N/A

9.25

Epixtar Corp.

 

Eastwood Corporate Center

Quezon City

1,500

3 , 000

N/A

RMH Teleservices Asia Pacific, Inc.

 

Eastwood City Cyberpark

Quezon City

500

768

9.22

Vision-X (Phils.) Inc.

 

RCBC Plaza

Makati

2,000 9

700 10

826

6.80 11

2.80

 

Totals

5,750

6,469

38.13

Sources: Philippine BoI; Philippine Department of Trade and Industry.

 

8Plans call for expansion to 1,000 workstations within 11 months.

9 Projected figure for 2004.

10 Actual figure for 2003.

11 Projected figure for 2004.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics