Outlook

•  The near- and medium-term outlooks for the development in the Philippines of the offshore BPO solutions industry in general, and for the offshore contact center industry in particular, are strong.

•  The offshore contact center industry is one of the fastest growing industries in the Philippines today. According to the Philippine BoI, the offshore contact center industry provided approximately 30,000 jobs for Filipinos in 2002 and is expected to provide approximately 100,000 jobs for Filipinos by 2005.

•  For the provision of offshore solutions for non-core, English-language business processes that depend substantially on the human element, the Philippines offers significant quality and value.

Table below summarizes new foreign and domestic contact center outsourcing investments in the Philippines.

New foreign and domestic contact center outsourcing investments in the Philippines

Sources: Philippine BoI; Philippine Department of Trade and Industry.

8Plans call for expansion to 1,000 workstations within 11 months.

9 Projected figure for 2004.

10 Actual figure for 2003.

11 Projected figure for 2004.