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•  Location

Magellan’s call center facility has a unique environment which is different from the other offshore call centers. In fact, the facility helps reinforce the family environment that we have been able to develop in the company. The end result is that employees feel more at home and attrition is kept at a minimum.

The total capacity of the two redundant sites is 300 seats, with special amenities like swimming pool, outdoor garden area, resting areas, full-sized kitchen, and a recreational/training room facility.

Our company also has the expansion capabilities to add 40-50 more seats in a pre-selected operational facility within a two month timeline. This expansion timeline will coincide with the recruitment process, network infrastructure setup, bandwidth allocations from the telecom companies, and other resource allocations. The next phase of expansion will bring the company's capacity to an additional 200 seats, and is scheduled for development by next year.

•  Image Gallery

Click on any of the thumbnails below to view a larger version of the picture.

   

 

•  Security

Magellan takes client security and confidentiality very seriously. We have made measures to prevent security breaches of any kind by means of the following:

  • Data Security Network and IT infrastructure is located in a secured user accessed location for IT personnel only. All Data entry points (workstations, servers, etc.) are password protected for different levels of user access, and physical data entry points are all disabled. External breaches are prevented through several layers of firewall protection and antivirus software. Lastly, monitoring and audit process are implemented randomly by selected personel.
  • Physical Security Our facility has full 24/7 detailed security which prevents any physical premise breach. Also, all exit doors are monitored with CCTV screens.
  • Confidentiality Policies Client security and confidentiality represent one of the most valued premium services we offer. All employees sign confidentiality agreements prior to actual job assignments that are subject to the local laws of the Philippines and can be prosecuted if breaches have occurred.

 

•  Business Continuity

Given the 24/7 nature of the offshore BPO solutions industry, Magellan’s management consider relevant uncontrollable risks, weight the relative seriousness of such risks and formulate appropriate contingency plans that could be implemented, as necessary and appropriate, to minimize the operational impact of such risks.

  • Co-Location plan Magellan has partnered with another locally established call center operations outside a 10mile radius that will serve as a backup center for agents, supervisors, and IT staff to be transferred in order to minimize downtime effects due to force majeure.
  • Data Backup process All internal data will be backed up continuously within several storage devices. On a bi-weekly basis, data will be stored in a different location for cases of unforeseen situations.
  • Power blackout process All critical electronic equipments have backup UPS that is continuously maintained for an 8~10min uptime period. With the inclusion of the 40KVA backup generator, our customer call center operation can be fully functional for 4~6 days without outside power.
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Updates
Magellan Solutions eyes more growth in 2010

Magellan Solutions Outsourcing Inc., a growing Philippines-based contact center, continues to expand its client base this year.

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Asia-based call centers emphasize client satisfaction and retention, study says

Offshore call centers, particularly from Asia, are placing more importance on client satisfaction and retention, according to an independent study.

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