Call Center Process
  • Latest Blog Updates
  • 5 Ways A Call Center Can Make Or Break Your Business call center for business

    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more com

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  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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Your Trusted Call Center Partner

For 9 strong years, Magellan Solutions Outsourcing Inc. has been widely renowned for helping small and medium businesses deliver outstanding customer service. The company today is considered one of the “best-value” offshore outsourced call center in the Philippines, providing high-quality call
Magellan Solutions Mandaluyong Facilitycenter and BPO services from business answering services to 24/7 technical support. It has now expanded to non-voice solutions – legal processing, applied engineering services, medical coding and billing, medical transcription, and IVR support. Magellan Solutions is attracting large-scale organizations and SMBs from around the world, providing them with the support needed to improve their bottom-line growth.  Take a look at our simple call center process.  Organizations will find Magellan Solutions an ideal business partner because of its
– Flexibility
– Responsiveness to change
– Personalized client management approach
Business Development Diagram
Magellan Solutions understands full well that success is achievable when there is close coordination with its clientele. For the company, working with business customers means building long-term relationships, addressing their needs, and exceeding their expectations. The growth of Magellan’s inbound call center service is in its ability to help companies scale up, drive operational efficiency, and increase work productivity. The BPO solutions, on the other hand, help them save on technology and infrastructure, turn fixed costs into flexible costs, and bring more accountability for every work done, improves productivity, access to skilled workforce, and many more.
Magellan can help your business focus on what is important: Your business. Contact us today for a free, no-obligation consultation or call us-toll free (available from the United States, United Kingdom, Australia, and Rest of World).

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