Call Center Process
  • Latest Blog Updates
  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your

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  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

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  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

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  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

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Your Trusted Call Center Partner

For 9 strong years, Magellan Solutions Outsourcing Inc. has been widely renowned for helping small and medium businesses deliver outstanding customer service. The company today is considered one of the “best-value” offshore outsourced call center in the Philippines, providing high-quality call
Magellan Solutions Mandaluyong Facilitycenter and BPO services from business answering services to 24/7 technical support. It has now expanded to non-voice solutions – legal processing, applied engineering services, medical coding and billing, medical transcription, and IVR support. Magellan Solutions is attracting large-scale organizations and SMBs from around the world, providing them with the support needed to improve their bottom-line growth.  Take a look at our simple call center process.  Organizations will find Magellan Solutions an ideal business partner because of its
– Flexibility
– Responsiveness to change
– Personalized client management approach
Business Development Diagram
Magellan Solutions understands full well that success is achievable when there is close coordination with its clientele. For the company, working with business customers means building long-term relationships, addressing their needs, and exceeding their expectations. The growth of Magellan’s inbound call center service is in its ability to help companies scale up, drive operational efficiency, and increase work productivity. The BPO solutions, on the other hand, help them save on technology and infrastructure, turn fixed costs into flexible costs, and bring more accountability for every work done, improves productivity, access to skilled workforce, and many more.
Magellan can help your business focus on what is important: Your business. Contact us today for a free, no-obligation consultation or call us-toll free (available from the United States, United Kingdom, Australia, and Rest of World).

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