Our Call Center Training
  • Latest Blog Updates
  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies

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Training

Call Center Training

Magellan Solutions is committed to the development of its call center professionals, providing them with the right skills necessary to succeed. We combine the best industry practices with new approaches to achieve great results, with self-assurance and confidence-building as instructional objectives.

Training is – and has always been – at the core of our service. New hires are oriented on the call center’s work environment, and its corporate practices, policies, and procedures. It conducts a two-week, in-house, core foundation call center training program conducted by in-house trainers. The core foundation’s training program includes:

• Introduction to North American political and physical geography, modern history and popular culture;
• International skills and etiquette for telephone, e-mail and Web-based communications;
• Sales skills;
• Advanced customer service skills; and
• Information technology systems training, focusing on CRM system

Upon completion of the core foundations training program, the contact center agents will undergo a client specific training that will educate contact center agents on how to handle specific accounts as required by the client. The specific content and duration of the client-specific training program would vary depending on the requirements of each client.

Training and development policy

Magellan believes in investing in the growth of its employees. We believe that one should never stop learning. All team members hone their tactical skills that they can utilize at work by attending regular training programs and external sessions. Hands-on tools, new methods, action plans, and benchmarks enable participants to quickly apply to their team. New and advanced programs focus on comprehensive skills and knowledge to jumpstart the team’s improvement initiatives.

Our call center and BPO training program ensures

• Increased service performance
• Improved service experience for all customers

Magellan assures that every client has the best and most equipped team to manage calls. Call us today for more information about our services.

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