Customer Service
  • Latest Blog Updates
  • How An Answering Service Benefits Legal Firms, Medical Institutions, And Dental Facilities

    Professional industries need contact centers to maintain a thriving business. Law firms have different contact service requirements compared to hospitals and clinics. Below are the types of answering services and how different businesses can be served through an outsourced call center to questions from clients and partners. Types Of Answering Services • Automated answering service - Cust

    Read More
  • Business Process Outsourcing for SMEs: Yes or No?

    Are you an entrepreneur thinking about how to take your business to new levels of productivity? Are you looking at streamlining your current processes to strengthen brand recall to target customers? And are you exploring outsourcing to help you achieve these goals? This article walks you through the fundamentals of outsourcing so you can decide better if this will ultimately suit your needs and prop

    Read More
  • 9 Customer Service Skills Found In Most Philippine Employees

    There seems to be no stopping the Philippine BPO industry. Definitely not surprising as the country holds a huge amount of talented individuals who are more than happy to earn a good salary without leaving the country. The government also helps the industry grow with its programs that support it. Choosing a company in the Philippines will not be something you would regret. The country has individuals who are

    Read More
  • Order Fulfillment Processes in Drop Shipping Businesses

    Low-investment and profitable business Being a retailer for a wholesale company on a drop-shipping setup is a low-capital business model for small entrepreneurs. Often what is needed are average online marketing skills and time in one’s hands to run the businesses. Social media easily connect drop shippers to consumers The adoption of social media by just about every hu

    Read More

Customer Service Outsourcing

phone answering service agent manila

Customer service is Magellan Solutions Outsourcing’s core expertise. It has been providing customer call center services for large corporations, midsize companies and small businesses.

We provided customer support for a Fortune 50 corporation and continue attracting businesses considering the Philippines for back-office operations. The list of clients grows larger with each year with more outsourcing these services

  • Technical support and help desk services
  • 24/7 Customer support
  • Order management and processing
  • 24/7 Reservations support
  • Call overflow
  • 24/7 Reservations hotline service
  • Issue resolution
  • Inquiry handling
  • Multi-lingual call center support

These services are a simple reflection of how business customers appreciate the work that is done by highly skilled phone agents. Contracts are continuously renewed and businesses who have invested in the company have experienced better revenues and greater sales. These businesses have benefited a lot and would like to benefit even more.

It is not a secret: Customers are the lifeblood of any business. These are people who bring in the revenue that keeps the business alive. Without them, the business would only go bankrupt because it is not making any sales. That is why owners make sure that they do take good care of their customers. This is why there is a department for each business that is solely devoted to these very precious individuals – customer service. Keeping your customers happy and making them feel important is what is going to make them stay with you and be repeat customers. Your business will be happy too.

We take care of your Customer Service

Magellan Solutions understands your need for this. This is why we have developed pricing packages based on call volume and requirements. Each customer service representative is trained well and has experience dealing with various customers so you can be sure that they will do the job well and they will do the job efficiently. The company knows and understands that it is important to instill the right customer service skills in each agent through their rigid and comprehensive customer service training. Each business needs good customer service, however you can get excellent customer service from Magellan Solutions.

Training agents on customer service is not an easy task. We make sure that every hired agent is equipped to handle different callers through rigorous training, and knows the importance of the job that is given to them. Phone representatives are trained to provide customer service right from the very start of any contact with a customer. They are taught how to handle customers, how to build a good relationship with the customer, and how to provide a good solution to whatever issue the customer has in just one go. Without understanding of the role, an agent can pretty much not care about what they are doing. However, with the right mind set, they will do better and they will serve better.

By trusting Magellan Solutions to be your call center partner, you can be assured that all customers that come in contact with your business would be properly attended to and would be given the right attention. Investing in customer service in the Philippines ensures that these customers will be staying with you for a really long time and you will have loyal customers to keep your business going.

Contact us today to request for quote and other information. We would be more than happy to provide you with the right package for your business’ needs.

Contact us today for more information

Name:

Phone:

Email:

Subject:

Message:

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics