German Call Center Outsourcing
Magellan Solutions offers 24/7 customer service for businesses that require German-speaking agents to manage German customers. We offer a wide range of inbound contact center services, from answering service to tech support. Bilingual customer support is also available.
Why outsource your Call Center to Us
Germany is a global leader in several industrial and technological sectors. If your business is focused on serving the local market or making it global, this is the time to support it with outstanding customer support for your products or services.
Magellan Solutions has the experience in handling German-speaking customer service. As one of the fastest-growing multi-lingual call centers in the Philippines, the company now has a strong team of agents who are quite fluent in the language. Not only do their know the basic greetings, they have also quite the skill when it comes to using the language in conversations – no matter what the industry.
The German-speaking agents are skilled and experienced. They have had years of experience on their side and they know how to handle customers. Aside from understanding the language, they also have a keen grasp of the German culture. To be able to tap into that market and get customers to be happy with whatever it is that you are offering, one should be able to build rapport with them. By knowing their culture and their daily lives, it would be easy to build a foundation and get a good relationship starting with that. By using the language that they are using on a daily basis, a business can easily get its message across and be able to converse with the market that it is targeting. This is what Magellan Solutions is offering the market.
In the Philippines, one can find quite a huge number of companies that offer business process outsourcing services. However, there are only a few with whom you can trust to get multi-lingual call center services, particularly a German call center. Magellan Solutions is one of those and it has been tried and tested. It has been able to assist a number of businesses from Germany do even better. With the strong economy that Germany is current enjoying, it is not a good thing to provide mediocre services. The company has been doing well at this as these businesses that have invested in the services offered have been more than happy to extend their contract and keep working with Magellan Solutions.
By investing in Magellan, you can be assured that the agents who would be working with you understand the importance of the job that they are doing. This team is going to be led by a supervisor who has the experience to do the duties effectively and efficiently. There will also be a quality assurance specialist who would continuously check and monitor all transactions to ensure that everything is up to par. These people will be assisted by the best technology to keep everything going smoothly and well. Magellan Solutions is the best company to go to, if you are looking at supporting German market or need help with this market.
This multilingual call center also offers back office tasks that include
- Technical support call center
- Call answering service
- Reservations and bookings
- Inbound customer support
- Order processing services
- Message transcription services
- Web and email support
Feel free to email or call us to get to know more about the services that we offer.