Korean Customer Service & Technical support
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Korean Call Center Outsourcing

korean customer service

Magellan Solutions delivers the best in Korean contact center solutions for companies requiring multi-lingual and Korean-only customer contact support. We provide 24/7 Live Customer Service to help you grow this year.

Creating Better Customer Experiences for Korean Customers

Many business owners have seen just how the Korean economy is growing steadily, and does not seem to show any signs of stopping.

It may not have been a small economy before but it has worked hard and worked well that it now is showing just how well it can do in the international market by placing big brands right up along with other big global names. Korean SMEs alone constitute 99% of businesses, and take up 87.7% of employment. According to 2012 statistics, there are 3,351,404 small and medium enterprises in Korea. These companies employ 13,059,372 workers.

If you are an international business, you should not really dive right into a new market without doing research about it first. There are studies that should be conducted to be able to see if your business would do well there or not. In any case that it seems feasible, and then you should try to see how business is done in that place. It would be best to get to the nitty-gritty. You should be able to understand how people in that place live their daily lives because it is going to help you sell your product or service.

It is also quite important that you know how to speak the language so that you can easily address any concerns or queries that are directed to your business. Studying the Korean language should take you a lot longer than the usual language lesson. See, with other languages, you still make use of the same letters to construct words and sentences. However, with this one, you would have to familiarize yourself with new signs and symbols that are seemingly all too alien to you. Think of it as learning the alphabet when you were in nursery school. That is how you would be able to do things. It can take some time but it is not impossible. However, by the time that you are fluent with the language, there may not be another good opportunity for you to enter the Korean market. If all the studies say go and you are ready, you should take the plunge now.

If you are a Korean-based business, having an outsourced team to take care of your local customers is an enviable option – and a great business investment.

We Offer Top-notch Bilingual Customer Support

Magellan Solutions Outsourcing understands your hesitation when it comes to taking the plunge. As a leading multi-lingual call center in the Philippines, Magellan offers Korean customer call center services providing business owners with the opportunity to effectively manage customers. The 24/7 call center and BPO company has

  • A good team of customer service agents who are skilled, experienced, qualified, and efficient when it comes to providing customer service
  • They are familiar with the Korean culture and how to handle Korean customers
  • They are very fluent when it comes to using Korean when speaking and when writing

This would be your advantage. This is what you need to enter Korean business market. Other people may go ahead and open up their doors to Korean customers. However, with the language barrier, it can be quite difficult to push through with a transaction. You can opt to find Koreans or people who know how to speak Korean and in-house them in your home land. But that could be quite a difficult task as you would have to deal with training them, finding enough space to house them, and setting up shop so that these people can work their craft well. It is also important that you have them work Korean business hours. That should be quite a hassle on your end as operations would have to adjust as well. However, if you choose to invest in Magellan Solutions Outsourcing Inc. and choose the company as your partner, you would not have to deal with all of that as the company already has a team of trained and skilled agents, the right facilities, and high technology equipment to get the job going.

Nothing should hinder you if the Korean market seems to be beckoning you to join it. Do not hesitate to take the plunge because Magellan Solutions Call Center is more than willing to help you out when it comes to

Magellan Solutions is a one-stop-shop for all you need to handle your customers. Give us a call or send us an email for more information about our packages and our company.

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