INBOUND SUPERVISOR

Responsibilities:
•    Supervise agents/ associates and must be positive influence to the team.
•    Coach, mentor and responsible for the team's performance versus metrics targets.
•    Drive the metrics through sound, creative and innovative methodologies.
•    Apply logic and process work flow in analyzing floor problems and concerns.
•    Demonstrate high sense of urgency.
•    Can work across time schedules, even on graveyard shift.
 
Requirements:
•    Must possess at least a Bachelor's/College Degree in any field.
•    At least 3 years of working experience in a related field is required.
•    Preferably Supervisor in Call Center environment.
•    Excellent people-management skills and customer service, highly motivated and can motivate others, goal-results oriented, high level of integrity.
•    Must be willing to work in Greenhills, San Juan City.
•    At least 26 years old.
•    Full-Time position.