Security and Business Continuity
  • Latest Blog Updates
  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

    Read More
  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

    Read More
  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

    Read More
  • Increase revenue through utilizing existing customer base call center outsourcing

    Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It is c

    Read More

Security

Magellan takes client security and confidentiality very seriously. We have made measures to prevent security breaches of any kind by means of the following security and business continuity policies:

  • Data Security Network and IT infrastructure is located in a secured user accessed location for IT personnel only. All Data entry points (workstations, servers, etc.) are password protected for different levels of user access, and physical data entry points are all disabled. External breaches are prevented through several layers of firewall protection and antivirus software. Lastly, monitoring and audit process are implemented randomly by selected personel.
  • Physical Security Our facility has full 24/7 detailed security which prevents any physical premise breach. Also, all exit doors are monitored with CCTV screens.
  • Confidentiality Policies Client security and confidentiality represent one of the most valued premium services we offer. All employees sign confidentiality agreements prior to actual job assignments that are subject to the local laws of the Philippines and can be prosecuted if breaches have occurred.

Business Continuity

Given the 24/7 nature of the offshore BPO solutions industry, Magellan’s management consider relevant uncontrollable risks, weight the relative seriousness of such risks and formulate appropriate contingency plans that could be implemented, as necessary and appropriate, to minimize the operational impact of such risks.

  • Co-Location plan Magellan has partnered with another locally established call center operations outside a 10mile radius that will serve as a backup center for agents, supervisors, and IT staff to be transferred in order to minimize downtime effects due to force majeure.
  • Data Backup process All internal data will be backed up continuously within several storage devices. On a bi-weekly basis, data will be stored in a different location for cases of unforeseen situations.
  • Power blackout process All critical electronic equipments have backup UPS that is continuously maintained for an 8~10min uptime period. With the inclusion of the 40KVA backup generator, our customer call center operation can be fully functional for 4~6 days without outside power.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics