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BOI Briefer on Philippine Customer Contact Center industry
( PDF format )
Glossary of Terms for Call Centers
( PDF format )
Survey conducted by Meta Group on Philippine outsourcing
( PDF format )
AT Kearney 's 2004 Offshore Location Attractiveness Index
( PDF format )
The Philippine E-Investment Primer
( PDF format )
2006 Contact Centre Industry Benchmarking Presentation – The Philippines
(PDF format)
Useful Links & Articles
Call Center Biz is Virtual Goldmine in 2003
BPO Forecasts Come to Life: Philippines Gets Share of Mega Deals
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Outsourcing Strategies -
Offshore Outsourcing Country Focus: the Philippines
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