Philippine Call Center Alliance
  • Latest Blog Updates
  • Benefits Of Booking A Flight Through A Call Center airport reservation

    A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hi

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  • What Impact Does Outsourcing Have On Your In-House Employees? outsourcing_services

    If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires.Here’s what outsourcing service

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  • Questions You Should Ask Before Outsourcing Your Services outsourcing services

    Outsourcing is no longer optional. It has become a necessity in an increasingly competitive business landscape. Doing so can give you an edge over your larger and more established competitors. US companies hired over 14 million offshore employees in 2013 alone - testament to outsourcing’s role in g

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  • Reasons To Choose Philippine Call Center Services Optimized-philippines call center services

    It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are s

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Partners

The Philippine Call Centers Alliance, Inc. (PhilCall) is a newly organized association of SME-based, Filipino-owned offshore call centers all over the country.

The organization’s operating philosophy is to set a high standard of customer relations management and professional ethics among its members; to be in the forefront of instituting industry alliances and linkages; and bring into the national and international path the added value of working with SME Call Centers.

PhilCall’s key objective is to serve as a prime catalyst for continuous advocacy and reforms for industry development.

 

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Philippine Call Center Alliance

 

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