Philippine Call Center Alliance
  • Latest Blog Updates
  • The Magic Words Of Excellent Customer Service customer service

    Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to outstanding customer service. That is because the words and phrases that we use are so powerful that it has the ability to guide or redi

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  • Why Investors Are Attracted To The Philippine Call Center Industry Philippine call center

    [caption id="attachment_11177" align="aligncenter" width="1234"] The Philippines is undoubtedly among the highly-coveted regions across the globe as far as business process outsourcing (BPO) is concerned today.[/caption

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  • Funny Quotations About Call Center Work call center motivational quotes

    The work of a call center agent is often a repeated cycle of calls, tickets, reports, emails, and complaints. Most of the time, they deal with irate customers or encounter prospects who hung up the phone. The stress level is high in this industry. It even goes against the normal work hours. Whil

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  • Top Countries Served by Philippine Call Center & BPO Industry global outsourcing

    Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to be one of the top call centers in the world and still remains as the top destination for customer r

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The Philippine Call Centers Alliance, Inc. (PhilCall) is a newly organized association of SME-based, Filipino-owned offshore call centers all over the country.

The organization’s operating philosophy is to set a high standard of customer relations management and professional ethics among its members; to be in the forefront of instituting industry alliances and linkages; and bring into the national and international path the added value of working with SME Call Centers.

PhilCall’s key objective is to serve as a prime catalyst for continuous advocacy and reforms for industry development.



Philippine Call Center Alliance


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