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HOME »About Magellan »Company Overview
Management Team »Fred Chua - Chief Executive Officer
Aaron Goach - President and General Counsel
Jenifer Sun - Secretary/ Treasurer
Giok Ping Chua - Chairman
Johanna Goach - Vice Chairman
Value Proposition
Message from the CEO
Inbound Call Center - Help Desk, Reservations Call Center, Order Taking Call Centre, Customer Care »Telemessaging Services
Business Process Outsourcing
Outsourced Contact Center Services »Customer Call Center
Help Desk / Tech Support Call Center
Order Taking Call Center
Reservations Call Center
The Call Center Industry: Outsourced Inbound Customer Services and Telemarketing | Magellan Solution »Offshoring in the Philippines
History
The Call Center Industry and its People
Telecoms infrastructure
San Juan Business District commercial leasing market
Government incentives
An Outlook for the Offshore Call Center Industry
The Future Magellan Solutions
Careers »Call Center Agent
Quality Assurance Supervisor
Inbound Supervisor
Multimedia Specialist
Our Center »Our Call Center Recruitment
Our Call Center Training
Our Call Center Operations
Our Call Center - Quality Assurance
Download Sample Recordings
Partners »imGame Inc.
ATSI
ECCP
Philippine Call Centers Alliance
Contact Center Association of the Philippines
Global Criterion Solutions Limited
Infrastructure »Magellan Solutions Outsourced Call Center - Infrastructure
Outsourced Call Center - Facilities
Career Newsletter
Glossary of Call Center Terms | Magellan Solutions Offshore Call Center
Glossary of Call Center Terms | Magellan Solutions
Magellan Solutions Inbound Call Center - White Papers »Magellan Solutions - Philippine Contact Center Industry
Magellan Solutions - Philippine Outsourcing Survey
2006 Contact Centre Benchmark
Magellan Solutions - The Insider's Guide to Great Customer Service on the Web
Magellan Solutions - Small Business Administration FAQs
Magellan Solutions - Make More Sales Calls

Updates

5 Winning Customer Service Strategies from an Outsourced Call Center

Start your business off on the right foot this year by applying this industry advice on delivering a great customer experience.

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Real people, real results from an order taking call center

Live order taking is not a mere phone call routine. It is a service lending personal touch that impacts business growth.

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3 reasons why telephone answering services boost businesses

Businesses are discovering the importance of using outsourced telephone answering services as part of their strategy in these challenging times.

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