Offshoring in the Philippines

Why base your call centers, customer services and helpdesk outsourcing in the Philippines?

• Lower wages (US$ 3,600- 4,800 per year, as compared to US$ 30,000- 40,000 per year in the United States)
• Lower employee turnover (in most cases, less than 10%)
• High English literacy (approx. 72 %)
• A highly educated labor force
• Familiarity with and enthusiasm for American culture (the Philippines was an American-administered territory from 1898 until 1946 and was the site of American air and naval installations until 1991)
• Familiarity with Western business practices and application of American accounting and legal systems
• Excellent, fully privatized, telecommunications infrastructure, with full redundancy systems 1
• A cooperative, pro-investment regulatory environment.

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1 Applies primarily to Metro Manila, the location where Magellan Solutions Outsourcing, Inc. ( Magellan) can be found. The specific location of Magellan is in San Juan City, a municipality in the heart of Metro Manila.