Outsourcing to the Philippines is a big help for a lot of huge companies. It helps them save on resources. It also helps them get the job done a lot quicker. The Philippines has gained a huge reputation as being a really good provider of call center outsourcing services and that is not surprising as the country has citizens who are hospitable, hard working, and good communicators.
If you are thinking about outsourcing some tasks to a Philippines call center, here are 14 tips that you can keep in mind before you actually go ahead and seal the deal.
Do you have enough money to afford all the tasks that you would want to outsource? Know how much budget you are willing to spend on this. Define the limits. Do not just go and sign any contract because you like what they are offering. Know if what you are spending is going to be a good investment for your business and if your budget should allow it.
Just because you liked a company means you should outsource there. You should find out first if they have all the services that you need. Think of it like shopping – why go to various malls when you can shop in one place which has everything you need? Saves you a lot of time and hassle. Same goes true for outsourcing.
What tasks do you want to outsource? Know the specific tasks that you want done and check out work completed by the companies offering such services. See if they can do the work you want to outsource and if they can do it well.
Japanese? English? Thai? French? Deutsch? Whatever language it is that your customers speak, it is important to find a business process outsourcing company that speaks your language. It is your means of communication with your customers and it is a very important tool.
Many business owners looking to outsource to a BPO company actually take site visits. They check out the facilities and see the technology being used in there. Is everything updated when it comes to technology? Some companies may not use the latest and most advanced types of technology but they are surely running on something a lot faster than MS DOS. Remember, employees work better when technology is also faster.
How good are these employees when working on tasks? Ask for samples of the work done. It should give you an idea about the quality of work that they do. You would want quality to be in all the tasks you give to them.
Is there political unrest in that country you wish to outsource to? Well, the Philippines has been pretty quiet for some time now so it is safe to outsource there. You would not want to be caught in a country where political instability is the current status. Employees may have a hard time going to work and that equates to a lot less production on your end.
There will be a difference in time zones and there is no denying that. Make sure that you pick a BPO company to outsource to that has employees willing to work different hours than the usual 8:00 am to 5:00 pm, Philippine time.
Culture is a big factor when it comes to finding the right employees to help you. When you choose employees that have a culture that is compatible to yours, you can have an easier time training them. Plus, it would be easy for them to understand processes as they know or are familiar how things go.
It is not about working there yourself but you would want your employees to feel good about themselves and about the place that they are working in. A site visit would allow you to see the facilities firsthand. Remember, the environment is a very big factor in the productivity of your employees.
There are countries that do not like foreigners investing in their country. Do research. Know if the country you chose to outsource to supports business process outsourcing. The Philippines is known for having a government that is pro-BPO.
The company is only as good as the worst agent. Check out how things go at that BPO company you are eyeing. You would see how agents perform and gauge from there. You want agents who are confident about the things that they do and have a grasp of the task given to them.
Happy employees are the best employees. They will do work well and they will be more productive than ever. These are the best employees to be part of your team. Magellan Solutions Inc makes sure that its employees are properly compensated and are given perks that would make them stick with the company and do quality work each and every time.
Do not be caught with a company that has a really crappy workforce management. It will make you end up having no employees to do the essential tasks because workforce decided that they can all take a leave of absence at the same time!