A Modern-Day Christmas Carol: Softening Scrooge Via Call Center

A Modern-Day Christmas Carol: Softening Scrooge Via Call Center

We’re pretty sure you’ve heard of (and may even be a huge fan of) that classic Charles Dickens’ novel “A Christmas Carol”. The world-famous story talks about how the Ghosts of Christmas Past, Present, and Yet to come transform the main character, Ebenezer Scrooge, from a cold-hearted soul who despises everything Christmas into a warm-hearted man.

Believe it or not, your customer service call center team can likewise soften the hearts of those “Scrooges” out there.

You know the types: The clients who complain about pretty much everything, the customer who is angry because his credit card statement doesn’t reflect his last payment and is being charged again for it, and the like.

Your friendly call center contact center service team can start by making sure that there will be someone to answer those calls, emails, and tweets come the “slow days” when every other business entity is expected to be closed and out on holiday. This can be followed up by the same agents dealing with the complaints in a prompt and timely manner—no matter how small and trivial these may seem. At the end of the day, the point is to make customers feel that someone is there, ready to assist them with their concerns.

Coupled with the warm and friendly disposition, your inbound call center team can surely win over any Scrooge. No need to hire the Ghosts of Christmas to help you out.


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