After Hours Answering Service for Medical Practice: Why It Works?

Published by Magellan Solutions at February 19, 2021

You are planning to get an after-hours answering service for your medical practice, but you worry if it will work or not? In this article, we will break down some of the reasons why it might be.

When we partake in something new, we are often afraid that it will do us more harm than good. It is especially true for modern medicine techniques and innovations.

But sometimes circumstances haste business decisions. The truth is, we need to always adapt to the demand of the people. Getting a call center is a decision that most businesses rush to take without considering if it will work.

Although research suggests that contact centers are equivalent to customer retention, many are still skeptical. It is understandable, though. But wasting your time pondering on the whys will not resolve your problem about convenience, customer satisfaction, and efficiency.

What people want nowadays is an answering service that can cater to their needs 24 hours a day. A task that’s a tad difficult to accomplish; if you have limited people to take care of your business operation. That is why BPOs come into existence. They are the solution to your after-hours worries.

This article aims to give you some brief reasons why a medical call center works.

3 Reasons Why After Hours Medical Answering Service Works

Increased Overall Patient Satisfaction

It is not a total surprise because all call centers want to help you provide a higher level of service to patients.

Contact center allows a person in need to get faster medical care and attention. Healthcare institutions that fail to address their patient’s needs get bombarded with complaints. Besides, as a medical giving establishment, you need to provide immediate care any time of the day.

Call centers are also handy in dealing with insurance reimbursement and all other medical-related concerns. You can do medical coding remotely now. It’s one of the many healthcare-related jobs you can have if you partner with a BPO company.

With an after-hours medical answering service, you can accommodate patients’ needs, whatever it might be.

Increase Your Chance to Become a Highly Ranked Provider

Medical review sites are a great source of new patient acquisition, websites such as WebMD and HealthGrades rank physicians based on patient assessments.

That means that for the public to notice your business, you need to have a good service. And to appeal to the public, you must embrace BPOs as your ally. With the help of an after-hour answering service, people in need will be able to reach you 24/7.

Providing a quality, professional medical practice answering service with a live operator will give a better-perceived value and experience for patients.

Make Your Patients Happy

Of all of these medical practices answering service benefits, good customer service is equal to happy patients.

Customers that enjoy their experience with you are most likely to come back. It is because they find comfort and convenience in your business.

Happy patients are more likely to share their experiences with family and friends and refer more patients to your practice.

Although much of the bedside manner relationship-building happens during in-office visits, it often begins on a phone call with your answering service. But since the pandemic hinders physical contact, getting a BPO partner becomes a must.

24 Hour Doctor Answering Service

If you are looking for a 24-hour answering service, we are your best choice!

Magellan Solutions is a BPO company based in the Philippines. With over 15 years of industry experience, we offer high-quality call center services to all industries. We guarantee the quality of service, and our company is certified by ISO and HIPAA.

At Magellan Solutions, we train our agents to become customer service experts. We make sure that they have the necessary tools, equipment, and knowledge to efficiently serve customers. We want to extend our services even to small and medium enterprises, so we keep our rates highly flexible and competitive.

Get in touch with us now, and we shall discuss how our company can help your business. Fill the contact form below and get your 60-minute free business consultation with us today!