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April 13, 2018
qualities of a good representative

Voice Problems Among Call Center Agents

A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — […]
June 1, 2009

Restless Mouths

Most of us know what a call center agent does. Have you ever wondered how long a call center agent talks? How long does his […]
May 26, 2009

Sleeping Difficulty

Sleep is not an abnormal condition but a normal protective function, having for its purpose the prevention of excessive fatigue. But like every other function […]