Back Office Outsourcing In The Highly-Competitive Marketplace

Back-office outsourcing enables companies to maximize their resources and focus on their core competencies. How can it help SMEs survive and thrive in a competitive market filled with industry giants?

In this blog post, we will cover:

• What Is Back Office Outsourcing?
• Which Is Better: BPO Or KPO?
• Which Companies Outsource The Most
• How Back Office Outsourcing Helps SMEs Overcome Challenges In Business
• What Are The Setbacks Of Back Office Outsourcing?
• Types Of Back Office Support Services To Help Your Business Grow
• Choosing The Right Outsourcing Partner
• What To Look For In An Outsourcing Company?

Small and medium-sized enterprises (SMEs) need a few things to grow into large companies: a laser-like focus on their core competency, efficient operations, thoughtful planning, and expertly executed processes.

To keep up with today’s increasingly competitive business environment, SMEs strive to achieve all these things, but not all are successful in their attempts.

In a highly competitive market, many businesses compete to satisfy the needs and wants of their target consumers. How can you keep pace in a field populated by big corporations and many other SMEs?

Determining the challenges in your industry and the problems at a micro-level is an excellent way to start.

A 2016 ADBI working paper series listed the everyday challenges of SMEs:

• Insufficient resources such as financial, market knowledge, and quality talent, among others
• Poor economies of scale
• Inadequate networks that result in a slow expansion in local and international markets
• Costlier transaction costs as compared with big corporations
• Increased market competition due to globalization and economic integration
• Inadequate entrepreneurial spirit and resources

A 2015 Business Development Bank of Canada research paper entitled “SMEs and Growth: Challenges and Winning Strategies” found that 64% of growing business leaders consider rising operating costs a significant challenge facing SMEs’ growth.

The good news is that by engaging in back-office outsourcing, you can increase your chances of successfully overcoming these challenges, enabling you to reach your expansion and growth goals.

What Is Back Office Outsourcing?

Outsourcing back office work involves transferring a company’s functions to a third-party provider. It assists businesses in delegating administrative jobs such as human resources, administration, marketing, payroll and accounting, data entry, and IT to ensure efficient and sustainable operation.

With this support, business owners can maximize the full potential of their resources, leading to positive business growth.

Which Is Better: BPO Or KPO?

It depends on what you need at the moment.

First, let’s define both terms.

Business process outsourcing (BPO) is a business activity that involves subcontracting various operations to a service provider. It focuses on administrative and non-core tasks (customer service, telemarketing, staff leasing, back office, manufacturing), giving businesses more time to focus on their core operations.

On the other hand, knowledge process outsourcing refers to allocating core and information-related tasks to a third-party vendor. It includes legal support, medical services, research and development, technical analysis, business operations, etc. Because of the nature of its services, it requires individuals with advanced degrees and specialized expertise.

BPO costs less than KPO. However, both activities aim to cut costs, provide talent, and assist companies in maintaining an efficient business operation.

Upon knowing the difference between the two, we can see that both types of outsourcing are of equal value. If you do it right, BPO and KPO can help you achieve your desired goals.

If you need help managing your administrative functions so you can focus on your core operations, then go for BPO. But if you need help in your core functions (probably due to a shortage of in-house talent), you might want to consider KPO.

Which Companies Outsource The Most?

Because of its advantages, many companies worldwide are considering outsourcing some of their business functions. Based on the latest data:

• 74% of companies that outsource IT services
• 52% of companies that outsource payroll and HR functions
• 43% outsource procurement
• 39% outsource financial services

Some key players that outsource also come from the manufacturing, pharmaceuticals, retail, and software industries.

Businesses in the e-commerce industry also take advantage of the benefits of outsourcing using call center services such as customer service and live chat.

How Back Office Outsourcing Helps SMEs Overcome Challenges In Business

Outsourcing back office work can assist you in solving the challenges of rising operating costs, lack of expert knowledge and skills, and low scalability, to name a few.

Reduce Business Costs

Back-office process outsourcing is proven to reduce business process costs by assigning the costly jobs of office operations, recruitment, training, and staff provisions to an outsourcing partner.

How much can you save through outsourcing? According to Jumpstart HR LLC, a US-based firm, companies can save 15-25% by outsourcing instead of having an in-house HR department. SMEs with less than 100 employees can enjoy cost-effectiveness, with an estimated 55% savings (just below $65,000). And this is just for HR outsourcing solutions.

A back-office outsourcing company will take care of the salary, benefits, taxes, and their staff’s equipment, tools, and office space. As a result, you can have greater financial control and freedom, owing to the substantial cost savings in labor, investments in equipment, office rental, and utility expenses.

Experienced and Expert Services

When you outsource back office functions, you can take advantage of experienced and trained experts’ services. This mitigates the adverse effects of having limited access to the most competent professionals, which larger enterprises have no difficulty securing due to their more attractive compensation packages. Outsourcing addresses this uneven playing field and gives you more opportunities to increase competitiveness.

Scale Up or Scale Down

Back-office outsourcing allows you to ramp up or down your staffing depending on the season or your business’s current performance. With the help of advanced IT solutions, requesting additional outsourced staff or reducing their number can be just one click away.

These benefits empower you to focus on your core business. You can also have a more efficient operation and process, boosting your performance within your industry.

What Are The Setbacks Of Outsourcing Back Office Work?

While knowing the benefits you can reap from outsourcing is essential, you must also find its possible drawbacks. This will allow you to develop a plan to mitigate the risks as early as possible.

Information leakage and privacy threats are a top concern among business owners. When you entrust sensitive information to a third party, you will have minimal control over your data. To prevent information leakage, choose a service provider with ISO 27001, PCI DSS, HIPAA, or other data security certifications.

Hidden costs. It is tempting to outsource from a company with low-cost services. However, they may add hidden charges to the service they provide. If you plan to outsource soon, ask your service provider to provide a transparent report and a clear financial breakdown to see where your money is going.

Less operational and quality control. When you outsource, you risk losing control over the output quality. The solution to this dilemma? Be clear when telling the BPO company to send you regular updates on the condition of your outsourced task.

Language and cultural barriers. If you have a substantial linguistic and cultural gap, you may experience difficulties communicating with a service provider. As much as possible, outsource from a country with high adaptability and familiarity with different cultures.

Types Of Back Office Support Services To Help Your Business Grow

Outsourcing back office work has been helping SMEs and large corporations achieve higher operational efficiency, superior customer service, and improved value chain management.

A wide range of outsourcing solutions is fully customizable and cost-effective, enabling you to provide personalized service to your clients. You can also exercise greater flexibility with your financial resources. Because outsourced staff in the Philippines are highly educated and trained experts in various specialized and technical fields, you’ll have the confidence to entrust your back office functions to companies in this country. Aside from competent staff, Filipino BPO companies also invested in state-of-the-art computer technologies and IT equipment to deliver efficient, excellent, and expedited results to international clients.

Accounting and Finance

From payroll and accounting processing to debt collection, let our financial experts’ knowledge gained from education and experience help your SME achieve error-free financial reports, timely payroll, and seamless financial management.

Data Management Services

Entrusting your business’ data entry, processing, mining, or cleansing to a team of data experts can help you make strategic and well-informed business decisions. Our professional data management services can also protect you from the nightmare of data inaccuracies and data loss.

Digital Marketing

Improve the visibility of your business and e-commerce site with the help of creative and technical-savvy Filipino digital marketers.

Engineering and Architecture

Tap on the expertise of professional engineers and architects to meet deadlines and improve project turnaround times.

Forms Processing

Entrusting this mundane task to BPO professionals improves SMEs’ overall organizational performance.

Let our forms processing specialists and machinery handle this time-consuming job with greater accuracy and speed, improving your staff’s productivity and your SME’s overall organizational performance.

Software Development

While we specialize in custom software development, our software and application developers are also knowledgeable in all the other aspects of the software development process, so you can rest assured that your software development is in good hands when you outsource to us.

Staff Leasing

Get rid of the time-consuming process of sourcing, screening, and interviewing job applicants. With staff leasing services, you can have the best talent to work for you.

From creative jobs to technical roles, our in-house recruitment team can help you find experienced and skilled candidates.

Technology Solutions and IT Services

Outsourcing IT services can upgrade your business’ technology capital without high investment. Using the latest IT equipment, our IT professionals are committed to bringing you fast, high-quality, and reliable technology services 24/7.

Virtual Assistants

Are you seeking a general VA, article writer, or web developer? Let our team of highly skilled virtual assistants handle these tasks for you so you can focus on more client-building and income-generating endeavors for your business.

3D Services

Do you need help with 3D scanning, modeling, drafting, or printing? Outsource 3D services to the Philippines to experience valuable cost savings and timely quality outputs.

Choosing The Right Outsourcing Partner

Outsourcing, per se, does not guarantee success. You must consider several factors to ensure you get the most out of this business activity. It requires preparation and a deliberate method of choosing the most suitable service provider based on your needs and preferences.

When choosing a service provider, ensure the company resonates with and aligns with your long-term goals. Think of the value they can provide to your business more than the cost savings. Can they help you handle your back office tasks effectively so you can focus on making your business highly competitive?

Always focus on the quality of service they provide. You can also look into their track record and expertise to determine whether they fit your business.

To achieve all this, you must ensure you’ve already identified all your needs and challenges. With this information, you can communicate your goals and vision to potential service providers — resulting in a beneficial and long-term partnership.

What To Look For In An Outsourcing Company?

There are non-negotiable elements that you have to look for in a service provider:

Quality of service, staff, and technology infrastructure: Can these factors improve your back office functions regarding efficiency and output delivery?

Cost of service: Is the kind of service they provide reasonable?

Track record: What is the company’s history in providing the service you need to outsource?

Financial stability: Is this company financially secure despite economic challenges and other business threats?

Quality assurance and reporting: How can you ensure this company meets your requirements?

Communication: Can you receive regular updates on the development of your projects?

Location: Is this service provider located in a country with an excellent economic climate and is free from the threat of war or other calamities?

Back-office outsourcing can help small business owners address inadequacies in their in-house resources. When done right, it can bring significant results to their businesses.

See if we’re the right fit for you. Get a free 60-minute consultation with one of our business development officers to find out how we can help.