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Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

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Home | Blog | Call Center in BPO Philippines: A Vibrant Business Sector

Call Center in BPO Philippines: A Vibrant Business Sector

By Magellan Solutions

Updated on April 29, 2024

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BPO Philippines, Such As Call center, Is A Vibrant Business Sector


The Philippine call center industry is the top contributor to the economy. It contributed $ 26 billion to the country’s GDP in 2019 alone. This sector employs 1.3 million over 1000 firms.

This shows that the vibrant Philippines BPO industry has been striving despite the ill effects of COVID-19 since 2020.

The Philippine government imposed lockdowns to curb the pandemic. This posed new challenges for the BPO industry. Yet it proved to be as flexible as possible.

The call center in the Philippines managed to follow safety and health protocols. This is to provide continuous services to its clients. At the same time, keep employment at a stable rate.


BPO Philippines at a Glance


The Philippines has overtaken India and became the World’s Call Center Capital in 2010. Since then, there has been no stopping for the BPO Philippines.

The proposition value of the Philippine BPO sector is always the same. Provide excellent services at a much lower price.

The BPO industry in the country has always been vibrant and thriving. Filipino’s neutral accent works as an advantage for Western clients. Innate hospitality is to be commended too.

The Filipino spirit is commendable. Aside from that, the BPO sector is full of talented and skilled individuals.

This enables the industry to provide excellent services. World-class and globally competitive. That roots its place in the global outsourcing market.


Call Center in Manila


Not just the city capital of the country, Manila became the hot spot for call center companies. Tons of BPO companies are in the heart of the city.

As this is a strategic location for most of the businesses. Call centers are primarily in Makati, Mandaluyong, Taguig, Quezon City, and Pasig.

Magellan Solutions is strategically located in Pasig and Quezon City. Both cities are the top locations for call centers in Manila.

Manila became the ground zero for COVID-19 in the country. This posed a new challenge for call centers and to the BPO industry as a whole.

To address such risk, Magellan Solutions followed government-imposed safety health protocols. On-site workers reduced to almost 50%. As well as the implementation of Work from home setup. Workstations are sent to the call center agent’s home.

Sanitation areas and face mask requirements are also strictly followed. These health standard protocols are followed. To maintain quality services amidst the pandemic.

As well as to ensure employment safety. This is to help familiar employees to weather the pandemic together. 


Telemarketing Philippines


Telemarketing in the Philippines is among the top services outsourced in the country and is considered the epicenter for telemarketing services.

Neutral accents and Filipino hospitality contribute to the impeccable services this industry provides. Businesses outsource telemarketing for the sole reason of sales growth.

The client wants results and quality conversion. Not to mention cost control. Which Philippine telemarketing delivers?


Magellan Solutions Is Your Go-to For Your Call Center Needs


We have been in the business for 15 years. Our impeccable call center services and telemarketing strategy will provide results. 

Expand your business with us. Talk to us for a free 60-minute business consultation. Fill up the form below!

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      1 800 371 6224

      United States: 

      +1 650 204 3191

      United Kingdom:

      +44 8082 803 175


      +61 1800 247 724



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      Call Center in BPO Philippines: A Vibrant Business Sector

      Magellan Solutions

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