Fb Pixel Call Center Job Interviews - Part 2

Call Center Job Interviews – Part 2

So, investing some time in preparing for a big interview can make a big difference in your chances in landing a career in a customer service call center.

by Arthur Kevin Rabago

While a résumé can open the door to a job, it is how you perform in an interview that will determine whether you will get an offer or not.

There are no hard and fast rules when it comes to call center interviews, but the underlying principle is pretty much the same in almost every interview, namely:

Step 1 – Defining the job

Step 2 – Assessing the candidate

Step 3 – Documenting the findings and making a decision based on the information you gathered.

Usually, there are two types of interviews; interviews for fresh graduates; and interviews for tenured candidates (2+ years work experience).

Interview questions for fresh graduates usually focus on your basic knowledge, attitude, school accomplishments, and interests –  to gauge if your skills, qualifications and attitude fit the company norm.

Sometimes, interviewers ask these questions to gauge your ability to express yourself, your speech-thought patterns, as well as you confidence (not to mention your communication skills).

For more experienced candidates (those with 2+ years experience), the focus is usually on the contributions they made in their previous jobs, the skills they acquired, and their past performance.

Some contact centers are already happy asking “standard” questions (tell me your strengths and weaknesses, why should we hire you, tell me something about yourself, etc) while some call centers use the STAR Interview technique to probe candidates; STAR = Situation or Task + Action you took + Results you achieved.

So, investing some time in preparing for a big interview can make a big difference in your chances in landing a career in a customer service call center.

 

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Magellan Solutions
Magellan Solutions
Magellan Solutions is a Filipino-owned outsourcing company. It provides inbound and outbound contact center services as well as other business process outsourcing (BPO) services that cover finance and accounting, healthcare, sales and marketing, engineering, architecture, design, data management, human resources, legal, and IT. Combining years of experience; unrivaled expertise; and capabilities across industries and business functions, Magellan Solutions bring optimum approaches to strategies of business operations by delivering customizable BPO and customer management solutions to any type and any size of business.