Top-notch Canadian Companies That Outsource and Why They Do It

You ever wondered why some of Canada’s top companies choose to work with others? It’s called outsourcing, and it’s a big trend in business.

What makes them team up with outside experts? How does it help their business grow and do better globally?

We’ll break it down and examine how this strategy powers their success. So hold your horses, and let’s zoom into top Canadian companies that outsource and why they do it!

Canadian Imperial Bank Of Commerce (CIBC)

CIBC is one of the “big five” Canadian banks. This resulted from the most significant merger between the Imperial Bank of Canada and the Canadian Bank of Commerce.

The bank uses an electronic banking network to offer products and services. Many branches and offices across the globe use this advantage. They outsource parts of their operations up to this day.

In a statement by CEO Victor Dodig, outsourcing helps manage peak demand. It also ensures that work is being done. Lastly, it allows banks to adapt to the changing needs of clients.

CIBC reports that offshoring positively affects the company in the long run.

TELUS

Founded in 1990, TELUS is a multinational company. They involve wide range of businesses such as telecommunications, health, safety, and security.

TELUS serves as an outsourcing company. They offer services such as multilingual customer service and digital IT services. Aside from being an outsourcer of their own, TELUS outsources from other countries such as Romania, India, and the Philippines.

Royal Bank of Canada (RBC)

The Royal Bank of Canada (RBC) originated in Nova Scotia in 1864. They offer financial services in Canada and 40 other countries. As one of the largest banks in the country, they have over 1,200 branches that serve around 10 million clients.

RBC turned to outsourcing to keep their business flourishing. They partnered with iGate Corporation to outsource IT jobs.

The Toronto Star

Headquartered in its namesake city, Toronto Star, or simply ‘The Star’ is Canada’s largest newspaper.

The Star is Canada’s highest weekly circulation newspaper.

As one of the leading publications of the country, The Star has its fair share of outsourcing jobs. This includes editing, print page publication, and page design.

Air Transat

Air Transat is one of Canada’s biggest airlines in Montreal, Quebec. Operations started in November 1987. Since then, they have recorded 44 fleets serving 60 destinations in over 25 countries.

The airline outsources its maintenance operations such as its major C checks. Heavy maintenance work is also outsourced to a South America-based company.  Meanwhile, they are still in control of A checks.

Bell Canada

Bell Canada (Bell) is a telecommunications company founded in 1880 in Montreal, Quebec.

Products and services include:

• Fixed Telephones
• Mobile Telephones
• Digital televisions
• Radio broadcasting
• Internet services

Currently, Bell has been outsourcing their operations to third-party partners. Outsourced work includes its Wireless to the Home program and other IT functions.

Slack

Slack Technologies, Inc. is known for the workplace communication software Slack. The company started in 2009 in Vancouver, British Columbia.  It’s now based in San Francisco, California.

The incorporation has been outsourcing jobs to Canadian firms since its beginning. Some operations are being outsourced in the Philippines. This includes marketing site design, logo designing, and we and mobile app development.

Constellation Software Inc.

Constellation provides services to over 30,000 consumers in more than 30 countries. One of the primary services the company outsources is its software sector.

CGI Inc.

While not strictly a software company, CGI is an IT company involved in systems integrations, consulting, and outsourcing. The company mainly outsourced its  IT and business consulting services to the City of Edinburgh Council.

OpenText Corporation

OpenText software applications are used to manage content or unstructured data for many types of governance and monetization requirements for large companies, professional service firms, and government agencies. The most common service they outsource to the public is data entry services.

Kinaxis

Makes subscription-based products for large, multinational corporations. Kinaxix outsources its platform-based BPOP services mainly to New York and Ottawa.

Descartes Systems Group Inc.

Involved in supply chain management software, logistics software, and cloud-based services. Descartes has outsourced their EDI messaging service to other B2B agencies.

The software industry is only a tiny part of the overall computer programming activity.  Many software programs created in-house for particular uses are never sold outside of the company. It is, therefore our duty to hire an exclusive individual or team once outsourced.

Why Do Major Canadian Companies Choose To Outsource?

Over the years, many major Canadian players have outsourced their operations. Outsourcing provides plenty of benefits to businesses, new or old.

Mario Zelaya of Majestic Media is among those who concluded that outsourcing supported their company. Zelaya told CBC that he was the only employee in Canada during the early stages of his company. The rest were being outsourced and working remotely in Latin America and Europe. Now, Majestic Media is a prospering Toronto-based marketing and technology company.

Yet, outsourcing is not all about cost-cutting. Tapping into offshore talents also boosts a company’s efficiency, flexibility, and competitiveness.

For one, most outsourcing companies offer 24/7 services. Hence, offshoring agents will represent your company round the clock. This makes it a vital strategy in case of economic setbacks.

Outsourcing also allows your business to use talents from industry hubs. Specific business specialties have sometimes developed in certain countries or locations. The Philippines, for one, has a booming BPO industry that makes it the top call center country in the world.

Magellan Solutions: Your Outsourcing Partner in the Philippines!

Magellan Solutions is a BPO company based in the Philippines. We have 15 years of experience in servicing clients all over the world. Throughout the years, companies have chosen us as their outsourcing partner.

By treating your data with the utmost privacy and safety, we stick to industry standards. We assure you of quality service by maintaining our ISO and HIPAA certifications.

We support big and small businesses by offering flexible yet competitive prices. Our trained agents are proof that when you partner with us, you are perfectly represented.

Contact us today to learn more about our business!