Fb Pixel Call center industry Archives | Page 2 of 3 |
July 24, 2014

The Significance Of Scalable Customer Service Support To Call Centers

Customer service is an integral part of running any kind of business. It is one of the determining factors when it comes to the success […]
November 15, 2013

Magellan Solutions Sends Help to Earthquake and Typhoon Victims in Visayas

MEDIA RELEASE Magellan Solutions Outsourcing Inc., a leading Philippine-based inbound call center, is supporting nationwide disaster relief efforts of various volunteer associations and government agencies […]
October 21, 2013

The Best Kind of Service is Acting on Customer Feedback

So you have gotten to know your customers better. Add to that, you have taken steps to look at how they feel about your various […]
September 23, 2013

Study Your Customer Service History: It’s Good For Business

We’re often reminded to “learn the lessons of history”. Paying close attention to past events, it has been said, teaches us some very important things—in […]
September 2, 2013

Why is Customer Care Important? The Whole World is Watching

The concept of customer service is as old as man himself. Well, okay, maybe not as old as humanity and creation, yet the whole idea […]
July 15, 2013

FACT: Customer Service is a Team Effort

Are you a sports fan, particularly, a fan either of basketball, baseball, or even Formula One? Then you probably know that such sports, as the […]
March 11, 2013

Magellan Call Center Expands To Meet Offshoring Demand

 Magellan Solutions CEO Fred Chua is citing a need for more spaces to meet the demand of global businesses that look for offshore providers for […]
December 12, 2012

Philippine Call Center Expands in North America

Manila, Philippines, July 04 2012 – Magellan Solutions Outsourcing Inc., a fast-growing contact center in the Philippines, announced the opening of its new office in […]
September 15, 2011

Exploring Options Other than Fear

Courage isn’t an attribute of not having fear, as many believe. Only a fool has no fear. Courage is the ability of overcoming fear of doing it, even though you are afraid; that quality is one of the greatest differentiators between the successful and the fearful.
September 6, 2011

How to Bounce Back from a Call Center Performance Mishap

As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.
January 16, 2011

Magellan Solutions Offers Customer Services globally

According to Fred Chua, chief executive officer of Magellan Solutions, more small and medium businesses have been considering outsourcing their inbound customer service to the Philippines.
September 23, 2010

The Image of Call Centers in Pop Culture

by Arthur Kevin Rabago We now delve on the lighter side of call centers. Nowadays, call centers and their employees have been portrayed on TV, […]
September 3, 2010

Call Center Guerrilla Part 4: The Zen of Call Center Success

Surprisingly, everyone can incorporate Zen in their quest for a successful call center career.
September 2, 2010

Call Center Guerrilla Part 3: Advanced Guide for Outbound Agents

Polite persistence differentiates the most successful outbound call center professionals from the amateur.
June 29, 2010

Empowered Call Center Agents Are Your Gems to Customer Experience

Poor customer service was identified as major reason for 60 percent of canceled bank accounts and 36 percent of insurance company switches from a study […]