March 9, 2017
inbound call center philippines

The Rise Of Call Center Inbound Jobs In The Philippines

Sleek office buildings, Uber cabs, 20-something call center agents hitting the bars and restaurants to unwind at 5 or 6 a.m., some in sweats and others […]
March 3, 2017
healthcare call center services

Reasons to Consider Outsourcing Healthcare Call Center Services

  These days, service quality isn’t a luxury – it’s the bare minimum for customers who expect healthcare providers to be efficient and attentive. Expectations when […]
February 28, 2017
multichannel outsourcing philippines

The Rise of Millenials and the Need for an Omnichannel Call Center

  Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. […]
February 23, 2017
call center outsourcing philippines

Offshore Outsourcing: How’s the English Communication Skills of Filipino Agents?

In the commonly outsourced call center Philippines industry, call center agents are the backbone, voice and face of their clients. In our day-to-day life, call center […]