Fb Pixel Contact center industry Archives -
April 20, 2018
global outsourcing

Top Countries Served by Philippine Call Center & BPO Industry

Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues […]
March 16, 2018
call center industry

The Philippine Call Center Industry: A Brief History

Contact centers initially emerged in the Philippines as major provider of front- and back-office support such as voice, e-mail, order processing, shared services and many more to global businesses.
January 24, 2017
business outsourcing philippines

How Can You Make the Most Out of Outsourcing?

Outsourcing has proven benefits – everyone, from small to big business owners, has given the practice a shot at some point in their business life […]
September 14, 2016
Magellan Solutions CEO Fred Chua

Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver […]
August 10, 2016
call centers in manila

5 reasons why you should outsource to call centers in Metro Manila

Perhaps you’ve heard that outsourcing to the Philippines delivers many benefits to entrepreneurs who are seeking cost-effective solutions for their businesses and a growing number […]
May 4, 2016
IBPAP Delegation - CeBIT Australia 2016 - Magellan Solutions

Magellan Solutions joins Infamous CeBIT Australia 2016

Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 on May 2-4 2016 […]
June 30, 2014

Tech Support: Hybrid, In-House, or Outsourced?

  Technical support comes in different forms depending on the type of service needed. Technology is an integral part of operating any business and that […]
June 23, 2014

The Real-Time Response Rate of Philippine Call Centers

Real-time response rate is an essential element in the operation of a Philippines call center. Many businesses nowadays, both local and foreign, are outsourcing the […]
July 17, 2013

PRESS RELEASE: Magellan Solutions Acquires NODA’s Call Center Solution To Improve Contact Center Technologies

Magellan Solutions Outsourcing Inc., a fast-growing contact center provider in the Philippines, announced the acquisition of NODA Contact Center Solution to improve its technology infrastructure and […]
November 29, 2011

The Philippines is the new call center capital

Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.
September 20, 2010

Magellan Solutions Opens Second Facility

Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, expands its operations with the opening of a new delivery center at Summit One Tower Building along Shaw Boulevard in Mandaluyong City. The new office is set to be completed by November 2010.