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December 17, 2012

Be Customer-Focused – In The Name of Call Center Holiday Spirit

The greetings say it all: Happy Holidays, Merry Christmas! In other words, the season is all about cheer, hope, and goodwill. As a business owner, […]
December 10, 2012

Some Holiday Budget-Saving Tips—Brought to You by Your Friendly Call Center

We all look for ways to save money. Some housewives, for instance, practice “couponing” to save on grocery bills. And almost everyone usually tries to […]
November 10, 2012

Don’t Be Caught Flat-Footed This Holiday Season—Prepare Your Call Center

Have you ever had an unexpected guest come to dinner or even stay the night? Chances are, such a surprise may not only catch you […]
October 5, 2012

Apologies Win Over Clients

As children, we were taught to always say “sorry: when we have done something wrong towards other people. In fact, we may have even taught […]
October 3, 2012

How To Be Flexible (And Hopefully Famous, Too)

It’s no secret that a lot of people have used their talent to gain fame and prestige. Quite a number of cinematic icons have displayed […]
September 21, 2012

How Do I Serve From the Heart? Let Me Show You

You’ve probably heard about the “service from the heart” line being used all too often. Regular readers of this blog may likewise recall our recent […]