January 11, 2013

Have You Performed a “Pre-Year Check” on Your Customer Call Center?

Are you familiar with the term “pre-departure checks”? As the name suggests, such checks are done before embarking on a trip. Pilots conduct such checks on […]
January 9, 2013

Plan The Year With the Help Of Your Call Center

It’s no secret that a lot of us are already making plans for the year ahead. There are families and youngsters that are looking ahead to […]
January 3, 2013

Outsourcing: The Way to Go for the New Year

The New Year is considered by many people as an opportunity for a fresh start. The past year’s miseries and mistakes, for instance, can give way […]
December 28, 2012

Do They Know It’s Christmas?

It is said that you know Christmas is fast approaching when you start to hear Christmas Carols, see all sorts of colorful décor and Christmas trees […]