November 10, 2012

Don’t Be Caught Flat-Footed This Holiday Season—Prepare Your Call Center

Have you ever had an unexpected guest come to dinner or even stay the night? Chances are, such a surprise may not only catch you off […]
October 5, 2012

Apologies Win Over Clients

As children, we were taught to always say “sorry: when we have done something wrong towards other people. In fact, we may have even taught this […]
October 3, 2012

How To Be Flexible (And Hopefully Famous, Too)

It’s no secret that a lot of people have used their talent to gain fame and prestige. Quite a number of cinematic icons have displayed their […]
September 21, 2012

How Do I Serve From the Heart? Let Me Show You

You’ve probably heard about the “service from the heart” line being used all too often. Regular readers of this blog may likewise recall our recent post […]