Fb Pixel Customer call center Archives | Page 2 of 2 |
January 6, 2014

Will You Get “Social” with Customer Care This Year?

Social media is arguably one of the biggest phenomena to hit the internet since the web itself. Almost everyone you know most likely has a […]
October 14, 2013

Looking at Customer Service in a Different Angle

If you have been following this blog, you probably read our last post that puts forth a suggestion to get to know your clients. Getting […]
September 16, 2013

Stay Ahead of the Pack By Giving Excellent Customer Service

The business world, especially in a “free” or capitalist economy such as the United States, can be described as a cut-throat, dog-eat-dog world. Competition is […]
September 10, 2013

How Social Media Enable Great Customer Service

  Have you gone social? If this question sounds alien to you, then you may probably need a lesson or two about the phenomenon that […]
September 10, 2013

Why Reservations Should Matter To Your Business

It’s a Sunday and almost everyone and their family are out for a leisurely lunch. While this is all fine and dandy, it likewise poses […]
June 14, 2013

How To Put Your Customer Service Tools To Use

To most men, it is considered to be one of, if not the perfect gift—and you got one, thanks to your loving family: You’ve been […]
April 24, 2013

Want To Try The Chef’s Special? Reserve It Today

Would you like to try our Chef’s Special? A lot of foodies and folks with discriminating palettes will know that such a dish as the […]
April 1, 2013

Testimonials: How to Get Them, Where to Use Them

No one likes going into something blind; shoppers now use social media, mobile web, and any other source at their fingertips in order to inform […]
February 3, 2012

Does Your Business Have Proactive Customer Service?

Even in the digital age, the role of contact centers has never been more defined. It remains the ultimate point of contact for handling complex issues or problems like shipping delays, billing discrepancies, faulty gadget etc. This is where proactive support comes into play. The call center creates positive impression – showing they are responsive, aware, and accommodating.
May 9, 2011

Customer Service Strategy: Letting Go of Bad Customers

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.
October 28, 2010

Customer Service Strategy: Driving Sales While Keeping Customers Happy

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.
July 13, 2010

Customer Service Techniques That Keep Clients Happy

Studies show that 79% of customers do not leave their message on voicemail to place an order. A 24/7 inbound call center can help.
July 12, 2010

What Inbound Customer Service Can Do To Engage Customers

Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.
July 8, 2010

2 Awesome Strategies To Create A Great Customer Experience

Customer call centers can still gather a myriad of stories about interaction that either builds or breaks our brand. New learning can be discovered there as we take them along and apply the right strategies in delivering great customer experiences.
June 25, 2010

Superb Customer Service Without Giving In Too Much

Let your business give the most excellent offer without getting crushed morally with impossible demands. Be excellent at what you do and remain faithful to your core values. It will be soon when you realize you are opening a bigger playing field where you can do significant work and deliver nothing more but the best.