Simply put, a happy customer is one that knows he can count on your company to back him up when things go wrong. Having a reliable product is one thing. But having a customer call center that’s easily accessible via telephone or internet, 24/7, makes all the difference.
“Don’t give me any excuses” are the last words any person wants to hear from anyone. This is particularly true in the ever-growing customer service industry. Because such words don’t just show a customer’s disgust, it is a telltale sign of things to come—that this person won’t be doing business with you, ever.