March 1, 2012

Let’s Get Personal: Know the Benefits of a More Personalized Customer Service Experience

Customers would more often than not, come back for more business transactions in the future, once they see that agents attend to their needs even after putting down the phone. This, in turn, boosts the company’s image.
February 3, 2012

Does Your Small Business Have Proactive Customer Service?

Even in the digital age, the role of contact centers has never been more defined. It remains the ultimate point of contact for handling complex issues or problems like shipping delays, billing discrepancies, faulty gadget etc. This is where proactive support comes into play. The call center creates positive impression – showing they are responsive, aware, and accommodating.
May 9, 2011

Customer Service Strategy: Letting Bad Customers Go

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.
October 28, 2010

Customer Service Strategy: Driving Sales with Customer Retention

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.