July 13, 2010

Customer Service Techniques That Keep Clients Happy

Studies show that 79% of customers do not leave their message on voicemail to place an order. A 24/7 inbound call center can help.
July 12, 2010

What Inbound Customer Service Can Do To Engage Customers

Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.
July 8, 2010

2 Strategies To Create A Great Customer Experience

Customer call centers can still gather a myriad of stories about interaction that either builds or breaks our brand. New learning can be discovered there as we take them along and apply the right strategies in delivering great customer experiences.
July 2, 2010

Customers use technology for research, but finally buy through store and customer service, study says

While consumers use their computer or cell phone to browse and research about a product or service, they ultimately make purchases in the store or through a contact center representative, study reveals.