April 21, 2014

Tech Support Call Center in Different Channels: Why Not?

Whether we admit it or not, technology has become one of the best and most welcome venues for many of us today. The geeks among us […]
April 11, 2014

Do Your Part to Give Excellent Customer Support

To a businessman, the term ‘competitive edge’ means a whole lot. In simple terms, it essentially means that you have a “leg up” over the next […]
March 24, 2014

Do You Understand Your Customers?

You’ve heard it all before. You’ve probably even used the slogans in ad campaigns at one point in time We’re referring to slogans such we “we […]
January 27, 2014

Why Go Social Customer Service? Here’s Why

Every day, more and more people seem to be joining the digital world. Even non-techie folks like Marge, for instance, are starting to discover the wonders […]