December 2, 2013

Customer Service Starts With A Connection

You’ve probably heard it all before, maybe even from us while following our regular blog posts. You may have even experienced it firsthand—especially during the maddening […]
November 29, 2013

Are You Answering the Call of the Holiday Rush?

Will you be too busy for your customers this holiday season? This is the question you should be asking your team at your next staff meeting. […]
November 25, 2013

Are You Prepared to Meet the Holiday Customer Surge?

It’s the most wonderful time of the year…” go the lyrics of a certain song. Yes, the holidays are considered by many as the most wonderful […]
November 18, 2013

Nothing is Constant but Customer Service

The Philosopher Heraclitus once said “The only thing constant in life is change”. He was obviously referring to how everything in our lives—even that ticking clock—is […]