Fb Pixel Inbound call centre Archives |
November 2, 2016
call center in the Philippines

8 Signs to Look Out For In An Inbound Call Center Provider

As a small to medium-sized business owner, you might have already considered outsourcing inbound call center provider at some point. As your customer base grows, […]
August 17, 2016

When your in-house call center just doesn’t work anymore: How to decide when to outsource an inbound call center service

  In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the next steps to a successful […]
July 6, 2016
inbound call center

How to preserve business values when outsourcing to an inbound contact center

One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary […]
June 22, 2016
outsource inbound call center

Why our clients love outsourced inbound services (And you should, too!)

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are […]
June 8, 2016
inbound call services

Outsourced inbound call services aren’t as bad as you think

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, […]
June 1, 2016
inbound call center facts

6 Insane Facts About Call Centers

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge […]
May 18, 2016

The worst advice we’ve ever heard about inbound call center outsourcing

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which […]
April 6, 2016
outsourced inbound service for live answering

5 Signs Your Company Needs an Outsourced Inbound Service

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing […]
March 23, 2016
customer engagement through inbound customer service

Inbound customer service yields customer engagement solutions

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their […]
June 25, 2013

Time And Tech Are Of The Essence

We’re sure you’ve heard it all too often. In fact, today’s fast-paced world practically lives by it. Yes, ladies and gentlemen, time, they say, is […]
May 29, 2013

New Reservations Call Center: Cool For Business, Cool For Clients

Remember the days when you had to line up for an endless eternity just to get an airplane ticket to visit your relatives in France […]
July 12, 2010

What Inbound Customer Service Can Do To Engage Customers

Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.