Fb Pixel Inbound call centre Archives - Page 2 of 5 -
June 1, 2016
inbound call center facts

6 insane (but true) things about inbound call centers

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge […]
May 18, 2016

The worst advice we’ve ever heard about inbound call center outsourcing

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which […]
April 6, 2016
outsourced inbound service for live answering

5 signs your company needs an outsourced inbound service (live answering)

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing […]
March 30, 2016
inbound customer service agent

Top 5 qualities of an inbound customer service agent

  It is true that any company or organization is only as good as the people who make it up. For a call center to […]
March 23, 2016
customer engagement through inbound customer service

Inbound customer service yields customer engagement solutions

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their […]
March 16, 2016
inbound customer service philippines

Types of inbound customer service you can outsource to the Philippines

Customers are the lifeblood of every business. Attending to their concerns and inquiries are crucial because unsatisfied customers can ruin a business’ reputation in various […]