Fb Pixel Inbound call centre Archives - Page 4 of 5 -
October 17, 2012

Gearing Up for the Holidays

The Christmas season is considered as the busiest time of the year in a lot of places around the world. Everywhere you turn, you’ll see […]
October 15, 2012

Outsourcing: What Does It Mean to You This Holiday Season?

There are certain words that mean different things to different people. A cabinet, for instance, can refer to the President’s team, while it may likewise […]
September 20, 2012

Time Is Of The Essence: A Reminder For Call Centers

A day is made up of 24 hours. This is typically broken up into eight hours for sleep, and 16 remaining hours for whatever it […]
April 23, 2012

How to Avoid Sounding Like a Recording

Whether you admit it or not, we’re pretty sure it has happened to you. You dial a friend’s number, eagerly waiting for the other person […]
April 18, 2012

Business Genie: Give Customers What They Want

It’s been said that customers are the lifeblood of any business. Without clients, a business, whether big or small, would cease to exist. It is […]
August 31, 2010

Call Center Guerrilla 1: Inbound Call Handling Tactics

In this installment, we discuss and simplify the process if you handle incoming calls in the inbound call center.