August 28, 2015

Inbound Call Center Agents: Key Skills That Help Company Growth

Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances […]
August 21, 2015
inbound call center

Inbound call handling for pharmaceutical companies

For the past few years, healthcare and pharmaceutical industries are evolving in terms of managing operations. These companies have been outsourcing inbound call handling to boost […]
July 30, 2015

Answering Legal: Intake Call Center for Your Law Firm

One of the major challenges of law firms is having an intake service that connects with the clients whatever time of the day or night. Client […]
June 25, 2013

Time And Tech Are Of The Essence

We’re sure you’ve heard it all too often. In fact, today’s fast-paced world practically lives by it. Yes, ladies and gentlemen, time, they say, is of […]