October 15, 2012

Outsourcing: What Does It Mean to You This Holiday Season?

There are certain words that mean different things to different people. A cabinet, for instance, can refer to the President’s team, while it may likewise be […]
September 20, 2012

Time Is Of The Essence: A Reminder For Call Centers

A day is made up of 24 hours. This is typically broken up into eight hours for sleep, and 16 remaining hours for whatever it is […]
April 23, 2012

How to Avoid Sounding Like a Recording

Whether you admit it or not, we’re pretty sure it has happened to you. You dial a friend’s number, eagerly waiting for the other person to […]
April 18, 2012

Business Genie: Give Customers What They Want

It’s been said that customers are the lifeblood of any business. Without clients, a business, whether big or small, would cease to exist. It is very […]