March 23, 2016
customer engagement through inbound customer service

Inbound customer service yields customer engagement solutions

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their end, […]
March 16, 2016
inbound customer service philippines

Types of inbound customer service you can outsource to the Philippines

Customers are the lifeblood of every business. Attending to their concerns and inquiries are crucial because unsatisfied customers can ruin a business’ reputation in various levels. […]
August 28, 2015

Inbound Call Center Agents: Key Skills That Help Company Growth

Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances […]
May 27, 2010

Phone answering service expands a small business

Today, more small businesses are outsourcing their telephone answering services to raise the bar of customer communications.