July 20, 2016
outsourcing technical support

Types of technical support given by call centers

Technical support has been around ever since the use of computers has become widespread. Although there are now plenty of tech-savvy users, there are still more […]
July 13, 2016
BPO call center for SaaS startups

Why your SaaS startup needs a BPO call center

SaaS or software-as-a-service, is in high demand, and numerous startups offer bold value propositions and solutions in this area. There’s an influx of SaaS startups in […]
July 6, 2016
inbound call center

How to preserve business values when outsourcing to an inbound contact center

One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to […]
June 8, 2016
inbound call services

Outsourced inbound call services aren’t as bad as you think

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, and […]