March 11, 2013

Serving Hotel Customers When They Reserve? Why Not?

“A call center for my hotel?” was the perplexed reaction Mr. Sims had upon hearing the proposition being put forth at a recent Hotelier’s Conference that […]
February 14, 2013

Reserve a Stress-Free Valentine’s Day, Now!

Valentine’s Day is considered one of the most celebrated days of the year. In many parts of the world, people will be in the mood to […]
January 25, 2013

Turn Customer Service Talk into Actions—And Make Your Customers Feel Loved

It has often been said that it isn’t enough to simply tell someone how much you love them—you have to show it. Actions, after all, are […]
January 24, 2013

Valentine’s Day at a Hotel, Brought to You by Your Friendly Reservations Service

With all the new malls and entertainment hot spots sprouting like mushrooms in many major cities, it isn’t hard to look for a place to spend […]