December 5, 2013

Making Holiday Tour Bookings Easy For A Merry Christmas

As mentioned sometime back, the Christmas season is the time to relax and enjoy being with family and friends. It is likewise a great time to […]
May 4, 2012

A Shot in the Customer Care Agent’s Arm

Do you feel like life’s becoming a drag? Are there times when you feel like everyday is Groundhog Day—that it’s the same deal, day in and […]
March 28, 2012

Experience is the Best…Customer Service Agent?

Experience, they say, is the best teacher. For all the lessons we’ve learned in school or even at work, nothing beats experiencing something firsthand to get […]
September 20, 2010

The agent’s notes from the call center trenches – Part 1

If I were asked to choose which function I strongly prefer, I go for inbound customer support. I love dealing with callers and answering their questions. I work as an order taker and have been promoted by title in just a short span of time.