The holidays are usually the time of the year when family and friends get together the most. Aside from the usual gatherings at restaurants and each one’s houses, the phone lines are likewise burning with calls going to and fro around the world. And with the advent of technology, live chat has now made it easier and less costly to keep in touch during the season of family.
Did you know, however, that live chat isn’t just for family and friends, but also for business? Yes, your customer call center, particularly your inbound call center services can use this channel to keep customers happy during the holidays.
Live chat services, for instance, make it easier for callers to seek help on how to use their new dishwasher that was given by a relative for Christmas. Then there is the lady who can hook up with your customer service call center agent via chat to ask for assistance because she unintentionally lost her credit card amid the holiday madness at the checkout counter—on Black Friday no less. Or a live chat channel can even serve a husband and wife who contact your Bed and Breakfast’s reservations call center to ask about room rates and availability for their family vacation on New Year’s Eve.
Yes folks, live chat services from a call center can truly be a Godsend this holiday season, for both business and pleasure.