Effective Costing – the BPO way

It’s no secret that we all want to save a buck. A lot of housewives, for instance, have mastered the art of “couponing” to save on grocery bills. And anyone who’s had to bleed sweat and tears just to earn a living knows that money doesn’t grow on trees.

Unless you have discovered the secret to growing the elusive money tree, we’re pretty sure you want the same for your growing business. Did you know that one way to run a cost-effective operation is by a customer service call center?

Consider Martha’s Bed and Breakfast. Instead of hiring a couple of people to answer the phone, check emails, and make coffee, she opted to outsource these tasks to a Business Process Outsourcing (BPO) firm such as an inbound call center. By doing so, the hospitality services company was able to hire several staffers not just for taking calls, but likewise handle customer support (complaints, if any), balance the books, and even make sure that each customers’ wishes are met.—mints on their pillows, we mean.

If you’re wondering how a whole staff equals savings vis-à-vis a couple of in-house workers, Martha’s took on a call center from the Philippines, where wages are around a tenth of what you’d normally pay folks at home. And we’re talking about a top-notch workforce here.

Curious? Why not consider Business Process Outsourcing services then. While it may not contain the secret to growing money, it can sure help you save some of it.

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