Fb Pixel Every Second Counts

Every Second Counts

It is often said that life is short. This is why it is important to make every day, every minute count, so you won’t have any regrets later on.

Just like life, your Customer Décor shop’s call center agents must always remember to make every phone call count—particularly every minute spent during these calls. But how does one make the most of every minute on the phone, especially if there can only be so many minutes per call?

One way is the establish rapport with the caller. This means making them feel that you’re more than willing to attend to their every need or answer every question they might have. Moreover, your contact center reps must immediately get to the business at hand without making clients feel like they’re being rushed.

Needless to say, your inbound call center agents must always remember to exude the same warmth and care—even if they’re seemingly under time pressure.

Customer call center calls are short. Make every minute count.



What else can we do for you?

sample recording
contact us


Magellan Solutions
Magellan Solutions
Magellan Solutions is a Filipino-owned outsourcing company. It provides inbound and outbound contact center services as well as other business process outsourcing (BPO) services that cover finance and accounting, healthcare, sales and marketing, engineering, architecture, design, data management, human resources, legal, and IT. Combining years of experience; unrivaled expertise; and capabilities across industries and business functions, Magellan Solutions bring optimum approaches to strategies of business operations by delivering customizable BPO and customer management solutions to any type and any size of business.