Have you ever noticed how mobile phones’ address books nowadays have fields for various types of contact information? Apart from the usual mobile and home phone numbers, users even have the option to input a person’s email address, Instant messenger handle, and the like. You can even assign a ringtone to let you know if your wife’s calling (a warning, perhaps?)
Did you know that having a customer contact center can likewise serve to organize your business dealings?
You can now assign a team of dedicated call center reps to handle product and service inquiries. Another team of agents can handle back-office work such as accounting, email support, and so on. Then there’s the team for telemarketing.
But wait, there’s more. Work designation doesn’t only help organize your pizzeria into a well (cooking) oiled machine; it likewise pays off handsomely in customer service and eventually, brand perception. Assigning different people to handle dedicated tasks allows your phone reps and other inbound call center specialists to personally attend to customers’ needs. Meanwhile, customers who see how organized your store is will surely commend you for it—apart from the excellent service, of course.
Check out your smartphone’s address book. Your growing biz might just learn a thing or two from it.