The experience you give your customers makes up a huge part of your company brand.
Clients we have worked with have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur.
Customer service is crucial for success in your business. Customers are encouraged to choose you among others when they feel that you prioritize them. Let your clients have open communication channels . Engage customers via:
24 hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an effective response to the customers’ questions. Emails also end the difficulty in understanding the representative.
If you want a faster and more direct response, live chat is a must. What’s more, at least 33% of customers expect live chats on every website.
A method preferred if you have a high volume of customer interaction. Representatives handle calls. This varies from inbound or outbound.
Social media is being used for handling customer service issues and concerns. The customer’s question sometimes is being resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name to find complaints or queries you can respond to.
We enable you to connect with your prospects through the services above. Our professionals assure you of an increase in your prospects with our winning tactics.
Whether you’re a small business owner or an outsourced telemarketer for another company, these are some of the best and most effective outbound sales tips we have found helpful:
Customers can identify the authenticity of the brand by observing the agent’s tone. Call centers are no longer a mystery. Customers are well aware that agents follow a certain spiel. This is why confidence is important. With confidence, even if there is a script prepared, they can tweak it according to the personality of the caller. Agents can then make a more personal connection and build a more solid ground for trust between customers and your brand.
As an agent, consumers expect them to be pro at listening. Consumers do not want to get cut off in the middle of their sentence. This may lead to misunderstanding and the customer getting offended. Every customer is unique. So is their reason for calling. The best way is to listen to the customer’s opinion. Only then can an agent put forward the benefits of your product.
Have an interest in conversing. These usually end up as a quality call that sells your products. It means that an agent should refrain from verbal tics like “oh” and “ahh”. There are better ways to fill in space. Listen to their surroundings. Here a bark? Ask if it’s their pet. Through simple conversations, customers would feel at ease. The call would not sound so boring and generic. They would feel cared for.
There will be consumers who will counter things your agents say. As a result, they would need to explain without being irritated. This is probably the most tiring part of the call itself. But only through this will you be able to assure customers of the credibility of the agents. Through this, they will be assured that the one answering is fully knowledgeable of the service/product they are endorsing.
Speak slowly. It is necessary to make the person at the other end understand you. Take your time explaining. It is much better to close a successful deal rather than having a fast call but closing nothing at all. Quality over quantity of calls should matter. If you habitually speak fast, try to cut down your speech rate by about 20 percent. This gesture of an outbound telemarketer or service provider will be appreciated by the people at the other end.
This may seem annoying, but it is better to clarify things rather than assume. This is also important especially if the consumer has a lot of questions. Have them repeat their words after telling them that you are clarifying on your end.
Our agents have mastered these tips. This resulted in our clients wanting to extend their contract or make a permanent one with us.
The Philippines is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. For outbound services, our trained agents help you make many calls in a day. Furthermore, our sales expertise and customer service allow you to understand your prospects’ needs.
Our call center outsourcing services are also cost-effective. You can save more while receiving quality sales service.
Magellan Solutions is a call center in the Philippines that specializes in telemarketing.
Let our 17 years of expertise prove our capability in expanding your empire.
Leave us a quote today by filling out our form below!
Contact us today for more information.