We’re always reminded to be prepared for any emergency that can happen at any time. School kids and office workers are subjected to fire and earthquake drills on a regular basis to see how prepared they are, as well as to teach them proper procedure during such times.
Yet it isn’t just school children that need to learn a thing or two abut being prepared. And it isn’t just during emergencies, either. Outsourcing to a call center (in the Philippines, considered the World’s Call Center Capital) likewise means ensuring that the staff is prepared—especially for the holiday season.
One way of preparing your outsource customer call center team is to fill them in on the latest products, services, and promos your business is planning to introduce for the holidays. This means letting them in on the secret way in advance.
Apart from the briefings, make sure that the inbound call center agents are prepared to take on all kinds of customers—especially the frantic ones on Christmas Eve who are rushing to exchange a present. Just like the kids at school, it wouldn’t hurt to subject them to a “caller drill” to see how well prepared they are.
So prepare your order taking call center or help desk call center team this holiday season. It will be a merrier Christmas if you do so.